1. Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or exchange under the following conditions:
- Return Window: Within 7 days of delivery.
- Condition of Product: Items must be unused, undamaged, and in original packaging with all tags attached.
- Non-Returnable Items: Perishable goods, personal hygiene products, and customized items.
2. How to Initiate a Return?
Follow these simple steps:
- Go to "My Orders" and select the item you want to return.
- Our team will review the request within 24-48 hours.
- Choose a pickup or drop-off option.
- Refund/exchange is processed within 5-7 business days.
3. Refund Policy
| Payment Method |
Refund Processing Time |
| Credit/Debit Card, UPI, Wallets |
5-7 Business Days |
| Cash on Delivery (COD) |
Store credit or bank transfer (7-10 days) |
| Store Credit |
Instant refund in your store wallet |
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with images/videos for verification. We will provide a replacement or full refund.
5. Cancellation Policy
- Before Shipping: Orders can be canceled within 24 hours for a full refund.
- After Shipping: Cancellations are not possible, but returns can be requested after delivery.
6. Contact Us for Support
Email: akash@swiftekart.com
Phone: 9045727978
Address: Sector 44 Som market, Noida City, 201303, India
